How much is shipping?
Glazed NYC offers FREE domestic shipping and we also ship internationally to select countries for $30. All domestic and international orders are shipped via USPS priority mail or Fed Ex, this includes tracking information, insurance and your signature required for delivery. US Shipping times vary between 1-3 business days, international shipping times vary depending on your location. Glazed NYC orders are not delivered on weekends or federal holidays. If you have any problems after your order has been shipped please contact your shipping carrier. You will receive your carrier information as well as tracking number once your order has shipped, if your package is lost or stolen you can request a refund from USPS or FedEx as all orders are insured. Glazed NYC is not responsible for lost or stolen packages.
Am I paying International Taxes and Duties?
All international orders may be subject to duties and taxes once it arrives in your country. Depending on where you live this usually means about 20% of the dollar amount of your order. If you choose to refuse your shipment from Glazed NYC, you will be held responsible for original shipping charges, duties, import fees, and taxes that are included with the package. You will also be responsible for the shipping cost of returning to Glazed NYC, this cost will be deducted from your refund. Please note we will not refund abandoned packages.
What forms of payment does Glazed NYC accept?
We accept Visa, American Express, MasterCard, and Discover, through Stripe, Paypal and Apple Pay.
How long does processing take?
Because all Glazed NYC items are handmade and made to order, please allow up to one week from your purchase date for your order to be processed and shipped. Once your order has shipped you will receive your carrier information and tracking number.
Am I able to refund or exchange my purchase?
In the unfortunate situation that you are unhappy with your order, we will always allow you to return your item/items within 30 days. Your item must be unworn along with original tags attached for a full refund and your refund will be credited to the same credit or debit card used to make the purchase. . Please keep in mind Glazed NYC maintains the right to refuse an exchange if the merchandise does not meet our standards.
More questions? Shoot us an email at firstname.lastname@example.org. We respond to all questions/inquiries within 24 hours.